There is a growing wave of disrespect for decent, hard working citizens of America in this country by Public Servants. No one is quite sure how it started or where they got their "power" or "bravado" from, however, if anyone has had to deal with clerks, customer service representatives or anyone who provides a necessary service, this article will ring close to home.
 
Most people who are in sales positions or who provide customer care assistance are trained primarily by books and manuals. Occasionally, they are trained with practical experience, before they are set loose on the general public to perform their tasks. Some of these individuals do not realize that when they are doing their jobs, their major function is to make the customer feel better or at least experience piece of mind when the call or encounter has ended.
 
Instead, most of these Public Servants would rather be argumentative, accusatory and misuse their authority to belittle the customer. All these tactics make the customers feel aggravated, exasperated  and non-productive, because at the end of the calls or encounters they did not accomplish their goals. However, they managed to get their blood pressures soaring at outrageous limits.
 
I have been in the throes of dealing with such individuals and the task requires an athletic championship mindset in order to deal with their unreasonable attitudes. After many hours of meditation and reflection, I have found the answer to their "impossible" tactics.
 
The individuals who call themselves "Public Servants", whether they are, phone representatives, member care personnel or customer service representatives, they subject customers to such rigorous mind games because they are poorly trained. It is easier for them to harang, berate and irritate a customer or client, rather than find solutions or just do their job in a pleasing manner. They lack the ability to think outside of the box, because they treat all customers the same, via the teachings of their manuals.
 
To them, there is no grey area or specialized circumstances. Everyone is lumped into the same "No Help" category and shoved to the side.
 
They fail to realize that all human beings may have a different set of circumstances and require a little more understanding, special handling, or good follow through.
 
It has been my observation that the individuals that corporations seek to represent their companies only care about filling up their hours in order to collect a paycheck, however, during the course of the day, the only persons they have helped is themselves.
 
The little old lady who calls about a dispute on her bill gets the ring-around-the rosey, until she becomes frenetic. Although, she may know that her issues are well founded, they manage to traumatize the old lady so much, that she would rather acquiesce to their billing extortions, as opposed to going into combat with them.
 
The foreigners who don't speak any english or very little, become downtrodden and worn out from their unprofessional system. They just give up and rather let their accounts go to the dogs. Then we wonder why the economy is in shambles....?
 
If decent citizens are being ripped of daily in small increments, whether it is a cable, light or phonebill, eventually the wells are going to run dry. I have found that most people would rather put up with their conniving nonsense, instead of standing up and fighting for what is right and true.
 
The Corporations that are making great strides in today's floundering economy are not doing so in a mode of Integrity. They are surviving beyond their competitors because they have learned the art of extortion and have employed seemingly innocent thugs to do their dirty work for them.
 
Meanwhile, folks who have worked hard to earn their money and life savings are watching their lifestyles dwindle away because they are being "cowed down" by Public Servant Mafiosos.
 
Unless you are willing to go the distance with these individuals they will keep bankrupting your lives, mismanaging your financial information and data, and before you know it, your lives will be ruined. It will all seem legitimate and logical because they have managed to finagle paperwork so well, that you, the customer, will come off looking like a raving, stark, mad lunatic and the little men in the white jackets will be waiting to cart you off to a Sanitorium.
 
As a Jamaican and citizen of this world, I believe there is power in numbers and if each of us stand-up to these ill trained individuals and corporations and say , "We are not taking this disrespectful, callous, unprofessional treatment anymore!"
 
They will have no choice but to remediate their methods and revert to the "old school" way of conducting business. Therefore, I urge all good citizens of America and the world to rant, rave and misbehave, because that is the only way your fortunes will be saved!
 
Let's all exude a bit of the "Fighting Irish" personna to conquer these immoral fiends!
 

The views and opinions expressed herein are those of the author and do not necessarily reflect the views of Jamaicans.com

Tags: Exposing Public Servants